1.     Charges: We will charge payment in Uganda Shillings calculated based on the US dollar               rate for the month. The same will apply to package purchases. 

2.     Cancellation Policiy: First 2 cancellations - no charge, 3rd cancellation requires an                        advanced payment to secure an appointment time. Should you still need to reschedule -              the paid session will be charged as an appointment.

3.     From the 1st of August 2018 Appointment time slots will be as follows:
        Initial Assessment - 45 mins 
        Acupuncture/ Cupping - 30 mins
        Follow Up - 30mins

4.     We will maintain a grace period of 10 minutes per appointment. Should the patient be                 later than10 minutes, it will be Managements discretion whether the client can/ will be               seen. If the patient chooses to remain with the appointment, they will be charged for the           full appointment. 
  
5.     If letters/ forms need to be filled in, please allow 3-5 working days.
 
6.     HMPL team will not discuss client information with any other party without respective              client permission.
 
7.     Payments to be made by cash only. All other payment options need to be discussed with              Management. If Airtel money is to be used, any transaction cost will be at the expense of t          the client.
 
8.     Please ensure you have clarified the charge and time frame for your appointment so as to          prevent confusion on the day of the appointment.
  
Should you have any queries/ require further clarfication - Please email Management [email protected]